Privacy Policy

1. Introduction

Dream Tails ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile app, and book our services.

2. Information We Collect

A. Personal Information

We collect information you voluntarily provide, including:

• Full name and contact details (email, phone number)
• Physical address (home or service location)
• Payment information (UPI, banking details)
• Pet information (name, breed, age, health details)
• Account credentials (password, username)
• Messages you send to our chat assistant and, only if you agree, short notes you ask it to remember (see section 5)

B. Automatically Collected Information

When you use our website or app, we automatically collect:

• Device information (type, OS, browser)
• IP address and location data
• Browsing history and pages visited
• Time and duration of visits
• Clicked links and interactions

C. Information from Third Parties

• Payment processors (transaction details)
• Social media platforms (if you connect via social login)
• Customer service interactions

3. How We Use Your Information

Dream Tails uses collected information for:

• Service Delivery: Processing bookings, scheduling, and providing grooming services
• Communication: Sending confirmations, updates, and service notifications
• Payment Processing: Processing and managing payments securely
• Customer Support: Responding to inquiries and resolving issues, including through our chat assistant
• Marketing: Sending news about our service and newsletters (with your consent)
• Improvement: Analyzing user behavior to improve services
• Legal Compliance: Complying with legal obligations
• Fraud Prevention: Detecting and preventing fraudulent activities

4. Data Sharing and Disclosure

We Do NOT Share Your Data With:

• Third-party advertisers for marketing purposes
• Data brokers or information sellers
• Any unauthorized parties

We MAY Share Your Data With:

• Service Providers: Payment processors, hosting providers, email services (under strict confidentiality agreements)
• AI Service Provider: The text of your chat messages, so that our chat assistant can write its replies (see section 5)
• Assigned Groomer: Your booking details and pet information (necessary for service)
• Legal Authorities: When required by law or court order
• Emergency Situations: If your pet requires emergency veterinary care

5. AI Assistant and Chat

Our website has a chat assistant. It is an automated virtual assistant, not a person, and it is not a vet: it does not give medical advice, and if your pet is unwell or hurt you should see a vet.

What the assistant receives

• The messages you type in the chat.
• If you are logged in and ask about your own pets or bookings, it can also look up your own pets' names, species and breeds, and your own bookings' numbers, dates, services and status.
• It does not receive your phone number, e-mail address, street address or payment details, and it cannot see any other customer's information.
• Please do not type a card number, OTP, PIN or password in the chat. If you do, we remove it from what we store.

Who processes your messages

To write its answers, your chat messages are sent to an AI service provider, DeepSeek, whose servers are outside India (in China). The provider handles that text under its own privacy terms, which we do not control. Because of this, please do not share anything in the chat that you would not want an overseas service to process.

Who can read your chat

• Members of the Dream Tails team can read chats. A team member may take over a chat and answer you directly; their messages are shown to you labelled "Dream Tails team" and the assistant stays silent while they do.
• If you tell the chat that something went wrong, or give feedback, a short summary is saved so the team can read it.
• If a message looks like an emergency for your pet, or a serious complaint, the chat is marked urgent so the team sees it quickly.

What the assistant does on your behalf

Nothing without your say-so. If you ask to move a booking, the assistant prepares a request and asks you to reply "Yes"; only then is the request sent to our team, who decide whether to approve it. The assistant cannot cancel a booking, take a payment or promise a refund.

Remembering (only if you agree)

If you are logged in and tell the assistant something useful for next time — for example that your dog is scared of the dryer, a time you prefer, or a grooming style — it may offer to remember it. It keeps only a few short notes of this kind, only after you reply "Yes", and never names, phone numbers, addresses or payment details. Write "forget me" in the chat at any time and everything remembered about you is deleted at once. Anything remembered is also deleted automatically one year after it was last confirmed.

How long we keep chats

Chat conversations are deleted automatically after 90 days. To have a conversation deleted sooner, write to contact@dreamtails.in or WhatsApp 6280185874.

6. Data Security

Security Measures

Dream Tails implements industry-standard security measures including:

• SSL encryption for data transmission
• Secure password storage and authentication
• Regular security audits and updates
• Access controls and role-based permissions
• Data backup and disaster recovery protocols

Data Retention

We retain your personal data for as long as:

• Your account is active
• Needed to provide services
• Required by law

You can request data deletion at any time by contacting us.

7. Cookies and Tracking

Cookies

Our website uses cookies to:

• Remember login information
• Track browsing preferences
• Improve user experience
• Analyze website traffic

Types of Cookies

• Essential Cookies: Required for website functionality
• Preference Cookies: Remember user preferences
• Analytics Cookies: Collect data about website usage

Cookie Control

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request removal of your data (right to be forgotten)
• Opt-Out: Unsubscribe from marketing communications
• Portability: Export your data in a standard format
• Chat: Ask us to delete a chat conversation, or write "forget me" in the chat to delete what the assistant remembers about you

To exercise these rights, contact us at contact@dreamtails.in

9. Third-Party Links

Our website may contain links to third-party websites. Dream Tails is not responsible for the privacy practices of external sites. Please review their privacy policies before sharing any information.

10. Children's Privacy

Our services are not directed to children under 13 years old. We do not knowingly collect personal information from children. Parents or guardians who believe their child's information has been collected should contact us immediately.

11. Changes to Privacy Policy

Dream Tails may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or concerns, please contact us: